Cancellation policy
2026-09-17
Cancellation fee
Cancelling has a cost: a 10% fee on the total paid is retained. Up to 24 hours before your pick-up time the rest is refunded to the payment method you booked with, and takes up to 5 business days to appear depending on your bank.
You need your booking code and the email you booked with. Cancel from the My booking page or message us on WhatsApp.
Inside 24 hours
Within 24 hours of pick-up we would rather reschedule than keep your money. Write to us and we'll move the booking to another date or time, subject to availability, at no extra charge.
If you still prefer to cancel, we retain 50% of the total to cover the driver already assigned. The rest is refunded.
No-show
If you don't appear at the pick-up point and don't tell us, the full amount is charged. Before writing off a transfer we call the phone number on the booking and message it on WhatsApp.
A cancelled or diverted flight is not a no-show. Tell us and we reschedule or refund in full.
If we cancel
If a breakdown, a road closure or anything on our side stops us from running the transfer, you get a 100% refund and we help you find alternative transport.
In force majeure — hurricane, official alert, airport closure — we reschedule at no charge or refund in full, your choice.